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In simple terms:

Be genuine, be honest and be kind, both online and offline.  Failure to do so can lead to your account being paused or suspended.


We randomly view profiles to ensure they comply to the expected standard.  Depending on the severity of non-compliance, we will either pause your profile temporarily until your profile has been updated to meet our guidelines, or we will permanently suspend your profile for continued non-compliance.


We also have mechanisms in place for other users to report non-compliance with our guidelines.



Main guidelines

Ekluv should not be used for:

  • Harassment - aggressive pressure or intimidation to others using the service

  • Violence - behaviour involving physical force intended to hurt, damage, or kill someone or something

  • Hate speech - public speech that expresses hate or encourages violence towards a person or group based on something such as race, religion, sex, or sexual orientation

  • Spamming - sending the same message to a large number of those using our service

  • Scamming - committing or participating in a fraudulent scheme or operation such as insurance or credit card scamming

  • Promotion - publicising of a product, organisation, or venture so as to increase sales or public awareness

  • Impersonating - pretending to be another person for entertainment or fraud

  • Nudity or sexual content - material depicting or encouraging sexual behaviour.

  • Anything illegal - anything contrary to or forbidden by law.



Other guidelines:

  • Ekluv should not be used by minors.  Minors are defined as anyone under the age of 18. 

  • Never send money or financial information to anyone on this platform, regardless of the reasons they ask, including emergencies.

  • Never share your personal information with other users of this platform, including your date of birth, address or other ways for people to identify you such as a driving license or passport.

  • Once we’ve found a match and we’ve created a chat for you to talk to each other, we recommend you first get to know the person via text based messaging through our platform.  Once you feel comfortable around the person and you have got to know them, we then recommend video chatting next.  This will allow you to verify the person you have been speaking with is genuine and they match their profile pictures.  Only once the above 2 steps have been followed do we recommend meeting in person.

  • When you meet in person, be sure to:

    • Meet and stay in a public space

    • Tell someone (family or friend) about your plans to meet this person including where you will be meeting, what time you will be meeting, and what time you expect to be home.

    • Text someone (family or friend) at the end of your meet to confirm you are ok.

  • If ever you feel uncomfortable or unsafe, leave the meet.  If you still feel unsafe, speak to someone such as the waiter for help.  In the event of an emergency, always call your local law enforcement authority.



First name and last name guidelines:

  • Your first name and last name should be genuine human names.

  • Your first name and last name should not be the same unless this genuine.

  • Your first name and last name should not be sentences.

  • Your first name can be your nickname (e.g. Tom instead of Thomas).

  • Your job title and company should comply with the main guidelines listed on this web page.



Job title guidelines:

  • Your job title and company should reflect your actual job title and company you work for.

  • Your job title and company should not be the same.

  • Your job title and company should not be sentences.

  • Your job title and company should comply with the main guidelines listed on this web page.



Profile photo guidelines:

  • Your profile photos should contain images of you.

  • Your profile photos should not be the same.

  • Your profile photos should not include unaccompanied minors.

  • Your profile photos should comply with the main guidelines listed on this web page.




How can you help keep our platform safe:

  • Report any profiles which don’t comply with the above guidelines.  We get notified of this, will review the report and determine the necessary course of action (such as pausing or permanently suspending a user’s profile).  You won’t get notified on what actions we've taken once you’ve submitted the report.

  • Reporting a profile can be done through the mobile app.  Simply click on the “!” button when viewing a profile or chatting with someone and select the reason for reporting, or add more information in the text field provided.

  • If you don’t want to report a person because you feel they haven’t broken any of our guidelines, but you feel uncomfortable or they are bothersome, you can block a profile instead.  We don’t get notified of this.



Ekluv reserves the right permanently suspend your account without a refund of any purchases if you have failed to comply with the above guidelines.


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